Frequently Asked Questions
Everything you need to know about your Petlibro order.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return request.
Do Petlibro products come with a warranty?
Yes, all Petlibro hardware comes with a standard 12-month warranty covering manufacturing defects and technical malfunctions.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure transactions.
How can I contact customer support?
You can reach our dedicated support team via email at [email protected] or through our live chat available Monday through Friday.