Returns & Exchanges
At Petlibro, we want you and your pet to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed pet apparel and accessories. If your order isn't the perfect fit, we are here to help you find a style that makes your furry friend shine.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging with all tags still attached to ensure they remain in pristine condition during transit.
Ship It Back
Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing