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Returns & Exchanges

At Petlibro, we want you and your pet to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed pet apparel and accessories. If your order isn't the perfect fit, we are here to help you find a style that makes your furry friend shine.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging with all tags still attached to ensure they remain in pristine condition during transit.

3

Ship It Back

Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing